Reference

Open Legal Terms Before You Join

Our Legal page puts eligibility, account rules, payment records and privacy requests in one place before you open your account; access depends on local law and is available…

Eligibility by local lawDANA record checksOVO receipt trailQRIS account match
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judihebo Open Legal Terms Before You Join
CONTACT ROUTES

Reach Us For Legal Requests

Legal questions need a clean contact path, not scattered messages. We handle account, privacy, payment-record and eligibility requests through named channels so your case can be traced from first contact to reply. Our support desk is staffed 09:00-23:00 WIB, and we may ask you to confirm the registered phone, email address, recent QRIS reference or wallet name before we discuss account data.

Team online

Live chat case

Use live chat from the account menu for urgent legal access issues. Tell us the account phone number, payment rail used and approximate time, then we create a case reference during 09:00-23:00 WIB support hours.

Email request

Send data access, correction or deletion requests to [email protected] from your registered email. We reply with identity checks, the expected handling window and any DANA, OVO, GoPay or QRIS receipt details needed.

Account menu path

Open Account > Help > Legal Request when you are signed in on mobile browser. That path attaches your account ID, device session and recent sign-in time so we can handle the request without guessing.

DATA PRACTICE

Control Your Data And Records

Your legal rights are easier to use when the account record is complete and readable. We keep account data, payment references, device sessions, cookie choices and support messages in separate record types…

Account data handling

We store your name, phone, email, account ID and verification status to operate the legal account record. Changes are handled through signed-in requests or registered email so another person cannot alter your profile.

Payment record use

DANA, OVO, GoPay and QRIS references are used to match deposits, withdrawals, refunds and disputes to your account. We do not change a payment owner name unless supporting wallet records and account checks align.

Cookie controls

Cookies keep sign-in status, language choice and security checks working on mobile Chrome and Safari. You can clear them in your browser settings, but we may ask for a fresh login before discussing legal data.

Security steps

Use Account > Security to update your password and check active sessions. If we see a risky login pattern, we may pause account changes until phone confirmation and recent payment references are verified.

Retention reasons

We retain account, support and transaction records for as long as needed for legal duties, fraud checks, payment disputes and account closure handling. After that need ends, records are removed or reduced where possible.

Correction requests

Ask for corrections through [email protected] or the signed-in legal request form. We compare your request with profile data, payment receipts and device records before editing any stored account detail.

Find Answers On Legal Rights

These answers cover the legal issues we receive most often from Indonesia account holders: eligibility, account data, payment records, cookies, document checks and contact routes. They are written for practical use, so each answer tells you which account step or support channel to use before you join or when a record needs attention.

Access or eligibility depends on local law and is available only where local law permits. Before you open an account, read the terms, confirm your location is permitted, and avoid using the service where access is restricted.

You can ask for account profile data, contact details, verification status, payment references and support case records tied to your account. Send the request from your registered email so we can confirm identity before sharing records.

Those payment references help us match deposits, withdrawals, refunds and disputes to the correct account. If names, phone numbers or receipt times do not align, support may pause a change request until checks are complete.

We may request documents when account ownership, payment ownership or a legal correction request cannot be confirmed through phone, email and wallet records alone. Upload only through the signed-in request path we provide.

Yes, you can request a correction through Account > Help > Legal Request or [email protected]. We verify the current account, recent sign-in and payment trail before updating contact details.

We keep records while they are needed for legal duties, security checks, payment disputes and account handling. Game records for rooms such as Aviator or Fish Hunter may remain linked to transaction and support logs.

Clearing cookies may remove your saved session, language choice and device recognition. You can still sign in again, but legal support may require fresh phone confirmation before discussing account data or payment records.

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